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Esk Caravan Park Management

Deposits, Cancellations & Refunds

Low / Mid Season

Deposit:

First night charge to be paid at time of booking to secure site/accomodation.

Cancellation:

Cancellation requests must be in writing via mail to:- Esk Caravan Park, 26 Hassall Street, ESK, QLD, 4312 or alternatively via email to:- info@eskcaravanpark.com.au

14 days + Notice

Refund of monies paid, less administration fee of $30
(Monies will only be refunded by the same method in which they were originally paid.)

Within 14 days of arrival date.

No refund of monies paid.

Peak Periods – Christmas, Easter, Long Weekends & Races Weekends

Deposit:

First night charge to be paid at time of booking (or within 7 days of making reservation).

  • Christmas Balance - to be paid in full by 31st October.
  • Other Peak Period Balances - to be paid in full one month prior to arrival date.

Cancellation:

Cancellation requests must be in writing via mail to:- Esk Caravan Park, 26 Hassall Street, ESK, QLD, 4312 or alternatively via email to:- info@eskcaravanpark.com.au

28 days + Notice

Refund of monies paid, less administration fee of $30
(Monies will only be refunded by the same method in which they were originally paid.)

Within 28 days of arrival date.

No refund of monies paid.

Date Change:

Provided 14 day’s notice is given for low season bookings or 30 days notice for peak period bookings, we can honour this request.  However, booking can only be changed once from the original booking dates.

Failure to Notify of Cancellation

If you do not notify the park office of your cancellation or, if you do not arrive by 10am on the day after your scheduled arrival date, your reservation may be cancelled by the park manager without refund of any paid monies.

Please Note:

  • Where a deposit or prepayment is to be refunded; an administration fee is to be charged.  Alternatively, the total refund amount may be transferred to your guest account (to be used within 12 months) and no administration fee will apply.
  • Reservation nights cannot be reduced on check in.
  • Specific Cabins or Sites cannot be guaranteed, all preferences are taken into consideration.
  • We reserve the right to relocate a booking from any Site or Cabin, without notice.
  • Cheques cannot be accepted on arrival.
  • Minimum booking periods must be observed with all reservations.
  • A refund or transfer of dates is not given for unexpected departures.
  • Valid credit card details are required for all Cabin reservations.
  • Refunds may take up to 30 days to appear in your account.
 

SITE DISCLAIMER

Legal Policies: Disclaimer / Copyright

  1. The information contained on this web site is based on detail provided by Esk Caravan Park & Home Village Management at the time of publication.
  2. Whilst all due care is taken, Esk Caravan Park & Home Village Management is not able to guarantee the accuracy of such information and cannot accept any responsibility for reliance by any person upon any of the information, as it is handled by a third party (web site development).
  3. Any and all misprints and accidental publications are not provided with malice or ill-intent and the contents of the pages are subject to change without notice.
  4. All graphics & images on this site are subject to Copyright Law and are not to be reproduced in any form without written permission.

You will find our legal policies pertaining to the website below. Please read these policies as the use of our website is governed by these policies.

Privacy Policy

Esk Caravan Park & Home Village Management respects the privacy of every individual who visits our website. This privacy statement provides notice of how we gather and utilise personal information. This policy may change from time to time, so please check back periodically to review this information.

Esk Caravan Park & Home Village Management gathers personal information about our users when they are procuring our services.

If you are procuring our services, Esk Caravan Park & Home Village Management requires you to provide certain details so that we can establish an account and provide you with the service. This includes details such as your name and contact information of parties setting up the account. Esk Caravan Park & Home Village Management requires this information to help us process and manage your account.

Esk Caravan Park & Home Village Management will only use a clients personal information collected online in dealings related with that particular client.

Esk Caravan Park & Home Village Management may also use its customer database, including information provided by you through this website, to distribute information about any Esk Caravan Park & Home Village Special Rates or Events. Esk Caravan Park & Home Village Management may periodically send new release services information, to Esk Caravan Park & Home Village clients.

The personal information collected from you at this site is or may be used:

  • for credit verification purposes;
  • for billing purposes;
  • to maintain your account;
  • to notify you about other or new services or promotions from time to time;
  • to provide customer support;
  • to provide you with the services or information you have requested.

Esk Caravan Park & Home Village Management may also disclose personal information to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.

DO NOT BE ALARMED BY THE FOLLOWING INFORMATION AS ALL WEB SITES HAVE THE CAPABILITY OF PROCURRING THE FOLLOWING INFORMATION IT IS JUST THAT NOT ALL WEB SITE OWNERS WILL INFORM YOU.

Esk Caravan Park & Home Village Management policy is to provide you with the opportunity to limit the use and/or disclosure of your personal information. You may do this at any time when you receive email communications from us, or at any other time by written notice to Esk Caravan Park & Home Village Management. If at any time you no longer wish to receive email or postal communications from Esk Caravan Park & Home Village Management you can contact Esk Caravan Park & Home Village Management at any time and make an "opt out" request, as per details at the end of this statement.

Cookie Technology – Esk Caravan Park & Home Village Management utilises cooked technology to process and identify order data. A cookie is a piece of information that is transferred to a user's hard drive for record-keeping purposes. If users choose to, they have the option to set their browser to refuse cookies.

Each time you visit Esk Caravan Park & Home Village Management website, anonymous navigation information is collected by our servers. This information includes:

  • your server's IP address;
  • the date and time of your visit;
  • the address of the previous site you visited;
  • the website you leave our site to visit;
  • the type of browser and operating system you are using;
  • the address of the pages you accessed.

This information provides Esk Caravan Park & Home Village Management with statistics about how the website is used and navigated, including the number of visitors, the frequency of visits and the duration of visits to each web page on the site. It does not personally identify individual users unless the user has previously elected to identify themselves by submitting personal information.

Information collected on this site may also be combined and de-identified to provide Esk Caravan Park & Home Village Management with anonymous demographic and usage information. Esk Caravan Park & Home Village Management can then use this aggregated information to develop new and/or more appropriate services to offer its clients.

Other than as described, Esk Caravan Park & Home Village Management will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider's logs.

If you wish to complain about our use of your personal information, please contact:

The Web Site Manager 
Esk Caravan Park & Home Village
26 Hassall Street, ESK  QLD  4312 
Phone : (07) 5424 1466

When you look at this website, our Internet Service Provider also makes a record of your visit and logs the following information for statistical purposes:

  • your server address;
  • your top level domain name (for example .com, .gov, .au, .uk etc);
  • the date and time of your visit to the site;
  • the previous site you visited;
  • the type of browser you are using;
  • the pages you accessed and documents downloaded.

Security Policy

When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet. Your credit card number is removed from our on-line server within one minute of it arriving and is stored on a separate secure server which is not accessible via the internet at all. 

If you are still unsure about sending your credit card to us via the internet, then we suggest you contact us on 07 5424 1466 to arrange an alternate payment method.

 
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